Enterprise Unified Communications Platform
Bring your Telephony into the 21st century
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Bria 4 is a carrier-grade next generation softphone application that enables you to manage your communications easily and efficiently – all from your computer desktop. Replacing or complementing your hard phone, Bria allows you to make VoIP and Video calls over IP, see when your contacts are available, send Instant Messages and transfer files with ease and efficiency.
Built on SIP and open standards, Bria is proven interoperable with many of the industry's standard platforms and devices. It also includes features specifically designed for business and enterprise users and can be deployed within an enterprise environment either by manual configuration via the softphone Graphical User Interface (GUI) or by using a provisioning server like CounterPath's Client Configuration Server.
The latest softphone technology
Bria 4 is the next evolution of CounterPath softphone based on Windows Presentation Foundation (WPF) and .NET for Windows, and Cocoa for Mac, the most flexible user interface frameworks currently available. This foundation enables a dynamic interface with new task flows and customization options for an unprecedented user experience.
NOTE: CounterPath has discontinued support for Windows XP in the latest release of Bria. If you are using Windows XP with Bria 3.5.5 or earlier, your client will continue to work, however you cannot upgrade to Bria 4 without first updating your Window’s operating system to Windows Vista, 7, 8 or 8.1. To purchase Bria 3.5 for Windows XP, please click here to continue to the product page.
New to Bria 4
Find new efficiencies in your everyday communication with the significant user experience enhancements in Bria 4. Redesigned and enhanced with additional time-saving features, Bria 4 will change the way you connect, communicate and collaborate.
Brand New User Interface
Bria 4's new interface simplifies all of your communication. With intuitive Phone, Contacts, Favorites & Call History tabs, you can find and connect with each of your contacts with ease and efficiency. This exciting new look also unifies the user interface between CounterPath's desktop and mobile softphones
Streamlined Messaging in One Window
In addition to the simplified interface, Bria 4 now lets you view and manage all of your instant messages, including regular IMs, group chats, chat room sessions and broadcast IMs, in one convenient window. Messages are also archived within this window for easy access.Find added benefits by starting conversations from an individual contact, multiple contacts or the Messages window.In addition to the simplified interface, Bria 4 now lets you view and manage all of your instant messages, including regular IMs, group chats, chat room sessions and broadcast IMs, in one convenient window. Messages are also archived within this window for easy access.
Find added benefits by starting conversations from an individual contact, multiple contacts or the Messages window.
Full-Screen Video
See the bigger picture and feel more connected with full-screen video calling. This great new feature is ideal for video calling into conference rooms, connecting with remote workers on a more personal level, or seeing real-time reactions of customers during calls.
CounterPath Solutions for Enterprises
CounterPath’s VoIP solutions for enterprises and small to medium businesses are scalable, secure and, most importantly, save businesses money! By switching or augmenting your current communication system to include VoIP, realize immediate benefits like increased efficiency, greater communication flexibility and cost savings. Whether you are looking for an out of the box product or a fully customized solution, CounterPath has the expertise and know-how to get your business on the right track.
CounterPath Enables Enterprises to:
* Offer employees and customers a more collaborative and efficient way to communicate.
* Lower telecommunication costs by integrating softphones over hardphones and offering seamless access to enterprise features across both desktop and mobile devices.
* Increase employee mobility and flexibility while enhancing communications between offices, business partners and customers.
* Offer Bring Your Own Device (BYOD) strategies combined with VoIP mobility.
* Allow IT managers to easily access, provision and manage softphones from one convenient interface.
Bria for Windows is available in the following ten languages: English, French, Spanish, Portuguese, Italian, German, Chinese, Dutch, Japanese and Russian.
Bria for Mac is available in four languages: English, French, Spanish and Russian.
Voice and Video Calling
* Make HD voice and conference calls using SILK HD and Opus voice codecs (among many others)
* View, send and receive high-definition (HD) video using H.264 and VP8 codecs
* Standard telephony features including speakerphone, mute and ability to transfer, forward and hold calls
* Set display and sound alerts for incoming callsHide your ID for callsEmploy “Do Not Disturb” function for audio and video calls
* Missed calls indicator
* Support for voicemail with Message Waiting Indicator (MWI)
Instant Messaging (IM)
* Send and receive Instant Messages in real time
* Set display and sound alerts for incoming IMs
* Start an IM conversation from your contact list or favorites list
* Start a single or group chat from the Messages window
* Employ “Do Not Disturb” function for blocking incoming Instant Messages
Presence
* Set your presence status so contacts know how and when to get a hold of you best
* Receive or block notification alerts for contacts' presence status updates
* Establish unique privacy rules for your presence status for individual contacts
Enhanced Contact Management
* Manage, sort and filter up to 3,000 contacts with support for contact avatars
*Synchronise your contacts with Microsoft Outlook® personal address book (Windows 32 bit Outlook® only) or Mac Address Book (Mac only)
* Create groups for contacts with the ability to place one contact in several groups
* Set a default contact method for each contact
* Add a contact during a call
Optimized Interface
* Focused around your address book, Bria's contact-centric interface gives you more ways to make, receive and manage your calls and IMs
* Navigate contacts, favorites, call history and dial pad with just a click of your mouse
* Scale Bria to different sizes to maximize space on your desktop
Advanced Interoperability and Configuration
* Open standards based
*Session Initiated Protocol (SIP) based signaling for all interactive media sessionsMultiple account integration including local or company directories (LDAP/Active Directory), Microsoft Outlook®, and XMPP (up to 10 accounts)
* High compression codec support
* Zero Touch Configuration of your audio or video devices
* Support for plug-and-play HID compliant devices
* Support leading hardware device manufacturers such as Plantronics, Jabra, Sennheiser and others. For a list of all supported devices please visit: www.counterpath.com/interoperable-products.html
Security and Network Traversal
* Advanced security with signaling and media encryption via TLS and SRTP
* Firewall traversal and compliance with the latest standards (ICE, STUN, & TURN)
Bria also includes features specifically designed for business and enterprise users, including:
* LDAP/Active Directory integration
* Flexible login options
* Enhanced installer options
* Auto answer and “Do Not Disturb” functions
* Improved security options with SRTP media encryption
* Workgroup capabilities - Busy Lamp Field (BLF) and Bridge Line Appearance (BLA) (Windows only)
* Company Chat Rooms – for online conferences and meetings
Bria can be deployed within an enterprise environment either by manual configuration via the softphone Graphical User Interface (GUI) or by using a provisioning server, like CounterPath’s Client Configuration Server (CCS).
Please review the following Service and System Requirements prior to purchasing Bria.
Service Requirements
You must have a VoIP service subscription with a local service provider or ISP in order to make audio/video calls or send Instant Messages with Bria. Please contact your local service provider to subscribe.
System Requirements
Processor
Memory
Hard Disk Space
Operating System
Connection
Sound Card
Minimum: Pentium 4® 2.4 GHz or equivalent
Optimal: Intel Core 2 Duo or equivalent, Video Card with DirectX 9.0c support
Minimum: 1 GB RAM
Optimal: 2 GB RAM
400 MB (Install/Upgrade, 200 MB operation)
Microsoft Windows Vista
Microsoft Windows 7
Microsoft Windows 8 (Desktop mode)
Microsoft Windows 8.1 (Desktop mode)
Mac OS X 10.8 or 10.9
IP network connection (broadband, LAN, wireless); Constant Internet connection
Full-duplex, 16-bit or use USB headset
NOTE: CounterPath has discontinued support for Windows XP in the latest release of Bria. If you are using Windows XP with Bria 3.5.5 or earlier, your client will continue to work, however you cannot upgrade to Bria 4 without first updating your Window’s operating system to Windows Vista, 7, 8 or 8.1.
With companies realizing the potential benefits of the BYOD movement, including greater innovation, better work-life balance and improved productivity (not to mention cost savings), CounterPath’s Bria softphone suite is a perfect answer. With Bria for iOS and Android smartphones and tablets, enterprises can give employees the freedom access to their work communication systems from their personally owned, preferred device, with full access to company directories, messaging and presence features.
Keep Communications Secure
One of the biggest BYOD challenges to IT managers and operations staff is ensuring the use of personal devices does not impact corporate security or exposure of private corporate information. CounterPath’s softphone applications and cloud services use the highest standard of privacy and security protocols including TLS, SRTP and HTTPS.
Simplify Softphone Deployments and Administration
CounterPath’s Client Configuration Server (CCS) and Bria Software as a Service (SaaS) products make it easy for enterprises to deploy BYOD softphone solutions that are easy to manage, reduce telecommunication costs and streamline communications. The CCS is a powerful, carrier-grade platform that provides the ability set-up, move, add and change softphone endpoint provisioning settings with ease and efficiency in near real-time.
The Value of Branding
CounterPath's branded softphones and mobility solutions enable enterprises to differentiate their products, grow customer loyalty and increase brand traction. With a plethora of options for our desktop and mobile softphone clients, both factory and graphical settings can be modified to include customization for language, product name, domain, proxy, URL, skinning and more.
CounterPath’s Bria softphone suite offers an easy way to integrate BYOD solutions into your business. Visit the Bria softphone suite page to learn more or complete a Sales Request Form and a sales representative will get back to you shortly.
Over the past few years, the telecommunications market has seen a significant shift in the demand and utilization of Call Centre applications. The drivers behind this range from increased focus on cost reduction and improved efficiencies, the social media influence on self service and the customer experience and the move to cloud based solutions and applications from a premise based infrastructure.
With this shift comes an intensified look at how organizations are dealing with their customers. Businesses are seeking ways to differentiate themselves through strong customer interactions, new customer collaboration tools, new mediums and social media outlets to engage their customers, and ways to monitor, track and improve customer service with analytics.
CounterPath, recognized globally for their leadership in the softphone space, addresses the Call Centre needs of both operators and enterprises alike with enhanced Bria softphone application, Bria for Call Centres. With the Bria for Call Centre application designed with the “Agent experience” in mind, CounterPath is able to offer organizations an immediate competitive advantage with a solution that is scalable, and easy to deploy, integrates seamlessly into the enterprise architecture, and ensures optimal agent productivity.
Key Features
The Bria for Call Centre application not only provides a comprehensive suite of features, including voice & video calling; a broad range of codecs including HD Voice; security/encryption, including TLS (for SIP signalling) and SRTP (for media); 3rd Party Call Control (to enable a 3rd party Call Centre app to remotely control the Bria client via SIP signaling) and call recording but can be deployed as a standalone GUI-based soft phone client and can also be locked into system tray, so that the Call Centre agent only interacts with a single call centre application.
Other key features include:
Standalone GUI – The Bria for Call Centre application can be deployed as a standalone GUI-based soft phone client, including Call Centre features such as 3rd party call control and auto-answer
System Tray Lock – The softphone application can be locked into the system tray, so that the Call Centre agent may only interact with the Call Centre application; In this instance the call centre application runs in the foreground with the Bria client contained within the system tray, enabling incoming calls to be automatically answered.
Local & Remote Provisioning – Local provisioning, recommended for smaller deployments, allows only the administrator to changes to the preferences settings, preventing Call Centre agents from making unauthorized changes to the application. For larger deployments, remote provisioning is recommended and is handled via a remote provisioning server.
Silent login* – Silent login provides the ability to automatically login to the Call Centre agent using a Windows computer ID and enabling the system to automatically identify the agent without user name and password
Voice Quality Monitoring* - For customers focused on best-in-class voice quality, the Bria Call Centre application offers a centralized voice quality monitoring component as part of the solution, providing real time Mean Opinion Score (MOS) rating of the call quality of each call.
*Coming soon
The Solution Architecture
The Bria for Call Centre solution is built on open-standards enabling operators to take full advantage of the Bria softphone technology to use for its Call Centre functionality, providing both operators and enterprises with a best in class softphone solution that interoperates with leading contact centre solutions such as BroadSoft and Genesys.
The architecture also provides an API extension that enables 3rd party Customer Relationship Management (CRM) applications with fine-grained control of the Bria Call Centre client. This enables a wide range of functionality such as click-to-call from web pages to sophisticated Call Centre, Customer Relationship Management (CRM) and Health Care applications, giving organizations the ability to use the Bria call centre application as their core softphone client while maintaining the ability to build onto the application with other technology partners.
CounterPath’s Bria for Call Centre application offers an easy way to deploy a call centre solution for your business today. If your are looking to differentiate yourselves from your competitors and create a best-in-class customer experience today, contact your CounterPath account manager today or complete a Sales Request Form and a sales representative will be in touch.
CounterPath’s Unified Communications (UC) solutions allow organizations to extend seamless, real-time collaboration for employees, customers and external business partners. Our applications combine voice and video calling, instant messaging, presence, file transfer, and more into a single, easy to use interface. What is more, these solutions are readily available for a plethora of devices, from desktop computers to smartphones, laptops to tablets.
By enabling quick and easy communications, as well as a truly collaborative workplace, UC benefits can be realized immediately with increased productivity, cost savings and engagement.
Improve Communication
Two of the key features of UC are the availability of real-time presence functionality and grouping communication tools into a succinct platform. By providing real-time presence, employees can see the availability of all other users and their communication preferences. This reduces wasted time spent tracking down available user and leaving messages. When a user is available, a variety of communications options are readily available and escalatable with the click of a button. Start with an instant message and click to push to a phone call or conference call, group chat or video conference. It’s that simple and that easy.
Extend Communications
UC provides advanced communication capabilities for users no matter where they work from – home, office or on the road. With endpoints for desktop and mobile devices, CounterPath ensures optimized efficiency and contact ability with device and network agnostic applications. And advanced firewall and NAT traversal settings to ensure calls and messages make it through, no matter what.
Reduce Costs
While most of the benefits of UC are difficult to tangibly measure – productivity, engagement, satisfaction – there are hard numbers to realize when looking at the cost difference between UC and traditional telephony systems. With legacy voice systems like TDM PBXs costing $30 to $45 per seat per month, IP systems can easily save 25% by routing internal site-to-site calls over the corporate data network, lowering both long-distance as well as maintenance and support costs.
Branding and Customized Solutions
CounterPath branded softphones and mobility solutions enable operators to differentiate their products, grow customer loyalty and increase brand traction. With a plethora of options for our desktop and mobile softphone clients, both factory and graphical settings can be modified to include customization for language, product name, domain, proxy, URL, skinning and more.
